Underfloor heating cold and electrician quickly on site
It was a cold night in January when a man from Tuusula woke up to find his house suddenly cold. He felt the surface of the floor and noticed that the electric floor heating had stopped. The thermostat seemed to be working, there was a click from the thermostat but the floor heating was still cold.
After that, he picked up the phone, searched for local electricity companies that might be able to help him and started calling around the local companies in the electricity sector. It was not easy to get help. One place was completely booked up and didn't have time, another said they weren't on call and the third didn't answer the call. The man searched the internet for a while longer and found a place that promised to help quickly. That place was 24 Center and he decided to try to contact them.
24 Center's customer service answered the call immediately and after a brief chat with the customer service representative, the customer service representative wrote down a brief description of the case as follows: "Electric underfloor heating in semi-detached house that stopped working. Customer tested the thermostat, which does not appear to be faulty. The thermostat clicks as it should but the floor does not get warm. Immediately on site, the house is getting cold". On the phone, customer service promised an electrician on site within half an hour.
After the call, the electrician showed up as agreed. The friendly technician found the fault and quickly repaired it with professional confidence. After a while, the electric underfloor heating was warm again and working like new, and the man no longer felt cold.
The invoice from 24 Center
24 Center's invoice to the customer was:
Day fee: 267.00 euro (approx. 2800 kr)
Day work: 396,00 euro (approx. 4260 kr)
Material: 18.70 euros (approx. 196 kr)
Total: EUR 681.70 (SEK 7 256)
After the mission
The man was very grateful to have received help after all the trouble. The help did not only come in the form of repairing the underfloor heating. The man felt that he had received a complete service package. From the first call to 24 Center's customer service, the knowledgeable and friendly electrician who solved the problem, all the way to the feedback form sent after the assignment is completed.
The man wrote in the feedback form "The fault was fixed and the underfloor heating is working fine again. The customer service representative on the phone articulated clearly so that a layman like me understood what was happening. In this case there is nothing to improve, the job was done with a score of 10/10."
On the 24 Center scale of 1-5 in the feedback form, the man gave both the technician and the customer service a rating of 5/5.
Call 24 Center when you need an electrician
Do you also have problems with underfloor heating? 24 Center helps you find a knowledgeable electrician, whether the problem is electric underfloor heating or other electrical faults, we will help. We also accept less urgent cases and then you can also order online, or call customer service if you want. Customer service is open 24/7 and ensures that you get the help you need. You can call 020 74 24 70 and we will help you.
If you also have problems with your underfloor heating, call 24 Center customer service. The customer service is open 24/7. We will help you with electricians.
