24 Center sends a professional on site, according to the needs of the house or property owner
Leaking pipes, short circuits, sewer blockages. Property owners encounter many different situations where the help of a professional is needed. Some of the problems are urgent, such as leaking pipes, while others are less urgent but still important to get done, such as installing outdoor lighting. Most often, the biggest problem is finding the right professional for the job.
- First, you have to find out which technicians are nearby and then you have to call around until you find someone who can take on the job. In less urgent cases, it can take several weeks before the technician can do the job. It's time consuming and complicated. That's where we come in and solve the problem," says Joose Pinomaa, Managing Director of 24 Center.
24 Center turns the real estate technology industry on its head for the benefit of the customer, sending a professional technician on site just when the home or property owner needs.
- 24 Centers' customer has the power. When the customer calls, we ask when a technician is needed on site. Thanks to an innovative platform and a wide network of partners, we make it possible to quickly and conveniently bring together professional real estate technicians and property owners in need of help.
The Finnish service innovation 24 Center takes care of urgent and less urgent installations and service needs in building technology. The service provides the customer with the nearest available professional as needed.
One call is all it takes
It usually takes half a day for the property owner to find out which professionals are nearby, which is away from working hours or free time.
- Most of the positive feedback that comes from customers tends to be about how easy and hassle-free it was to sort out the case. Instead of taking all day, it only takes 5 minutes and 24 Center takes care of the rest. One call is enough," says Pinomaa.
24 Center's specialty is customer service and customer experience. The service covers not only sending a technician on site but also everything from first contact to final reporting.
When you order a service or technician through 24 Center, you are more likely to get a professional who does a good job.
- If you call when the technician is busy on a job, the quality of customer service can be a little so-so, if the technician has time to answer at all. With us, we have 100% focus on the customer. The technicians can concentrate on what they do best and we concentrate on customer service.
When you order a technician or service via 24 Center, you are more likely to get a technician who does a good job. After each job is completed, the client receives a feedback form where they can answer freely about the experience. This ensures that only good and reliable professionals are in the network of partners.
- On a monthly basis, over 1 000 orders are placed. A lot of data is also created about the partner network.
In this industry, the procedure is new, but in other industries, the procedure is already in place or expected to be in place. In the Covid-19 era, people have learned to demand digital services. People value their own time more than before and like to take care of things digitally, easily and reliably," says Pinomaa.
