Smelly bathrooms
It was December and Christmas was approaching. A couple from Stockholm had been living with a smelly bathroom for a while. The house's pipes had been flushed earlier but the smell was still there. The couple had been advised to replace the sink's water trap, as it was most likely to be the source of the problem. With Christmas approaching, it seemed that all the plumbers were busy with one thing or another. They decided to try a place called "24 Center". 24 Center promises on its website to help quickly on site. Customer service responded immediately and went through the problem and gathered all the necessary information. Together, the customer and 24 Center's customer service agreed on a date for the plumber to come and replace the water trap. The couple wanted it to be troubleshot first, just in case it wasn't the water trap that was at fault.
Replacement of water traps
On the agreed day, the plumber arrived on site with a water trap, tools and a good mood with a friendly smile. The technician checked the water trap and concluded that the smell was probably coming from there. It did not take long before the water trap was done and the smell disappeared. The technician thanked him and continued to his next assignment, it was getting close to vacation and there was still a lot to be done before that.
Feedback from work
24 Center sends out a feedback form to the client after each assignment. The form asks the client to describe their experience and rate the service on a scale of 1-10. The client of this project was satisfied with the work, the customer service and the technician. The client rated both the customer service and the technician 8/10. Free feedback on what could be improved: "It is good as it is". Based on the feedback, it can be said that the order went well, which is always nice to hear.
Invoicing of the work
24 Center sends the invoice within 2 weeks that the work has been performed. Since in this order all materials were on site at the customer's premises, it was not invoiced for materials, only working hours and compensation for service car.
Service car: 690 kr
2h work: 1 380 kr
Red deduction: - 414 kr
Total: SEK 1 656
Remember to ask about the possibility of deductions. The customer service will help you with questions about the deduction, provide the necessary information and apply for the deduction for the work performed. The deduction can only be claimed for working hours, not materials.
Call 24 Center when you need plumbers
This problem and many others were solved thanks to 24 Center and our partners. Not all cases need to be as urgent as this one, we also accept less urgent cases. For less urgent cases, you can order onlinebut if you wish, you can also call our customer service if you feel that you would prefer to speak to someone first. We answer the phone 24/7 and make sure you get the help you need. Call 020 74 24 70 and we will help.
If you also have a problem with plumbing at home and need a knowledgeable plumber, call 24 Center. We help you with plumbers and plumbing!
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