A cold water heater
It was an afternoon in June, a little after 15. A couple in Gävle noticed that they were not getting any hot water at all. They had an older water heater that didn't want to do what it was supposed to do, namely heat water. They were handy and could check the heater a bit themselves and noticed that there seems to be a fault in a relay. The relay controls the water heater and makes sure that the resistors in the heater get power. If the relay does not work properly, the water heater will not work either.
After thinking for a while about what to do next, they did some Googling. They found 24 Center, which promised on its website to have an electrician on site quickly. They called 24 Center's customer service number 020 742 470 and told them about the problem. As it was not a life-threatening problem, they agreed that the electrician would rather come in the morning than immediately in the evening, because from 3 pm onwards, daytime prices apply, so it would be cheaper to take it the next day instead. Together they went through the pricing in the call and the customer service took up all the necessary information about the job. The customer service promised that the electrician will be in touch first thing in the morning.
In the morning the electrician got in touch. He asked a few questions about the water heater and said he would come before lunch to fix the problem. It was more than the couple had expected!
After a while, the electrician showed up. He brought tools, spare parts and a good mood. The electrician got to work straight away and it wasn't long before the water heater was running again.
Invoice for the order
The invoice is always sent within 2 weeks after the work has been carried out. Either electronically or, if agreed, as a paper invoice.
Work 2h: 1 980 kr
Service car: 690 kr
Material: 18A 7,5KW Contactor 1001 kr
Red deduction: -594 kr
Total: SEK 3 077
Don't forget to ask for the root deduction. We'll help you apply for the deduction for every job you do and whether you're eligible for the deduction.
Feedback after the work
24 Center always sends a feedback form after each job is completed. The client can tell us about their experience, rate the experience on a scale of 1-10, etc. 24 Center improves its service according to the feedback received after the work has been completed.
"Gave confidence and resolved our error promptly. Did not have to go to supplement but had what he needed with him." the customer wrote about the electrician who had been on site. To the customer service, they wrote "We agreed that the electrician would come the next day but not when. The next day I was called by the subcontractor already in the morning so an electrician came already in the morning and it was beyond expectations". The client gave a rating of 10/10 for the whole experience. |
24 Centers when you need an electrician
Are you also experiencing electricity problems in your home? 24 Center has helped countless private individuals in need. We also accept less urgent cases and you can also order onlineor call customer service if you feel you would rather talk to a support person right away. The customer service is open 24/7 and will make sure you get the help you need. Call 020 74 24 70 and we will help you. If you have an electrical problem and need a skilled electrician, call 24 Center customer service. The customer service is open 24/7. We have service in most things regarding house technology. If they need an electrician, plumber, flush truck etc. call us. We will help.
