Leaking water pipes in Norrtälje
It was December and Christmas was approaching. An elderly lady from Norrtälje had already started preparing for Christmas when something unexpected happened. There had been a water leak in the bathroom late at night. It was a matter of urgency. She did as much as she could, turned off the pump to the bathroom to minimize the damage and found the source of the leak. A water pipe had rusted and got a hole in it, which then sprayed water everywhere. She started calling local plumbers, but with the holidays approaching, it was hard to find someone who wasn't busy. She did a Google search and 24 Center came up. On 24 Center's website, they promise to get a plumber on site as soon as possible. 24 Center answered the call right away. They went over the details of the work, provided the necessary information, told them the prices, and agreed on a time when the work would be done. They agreed that the plumber would arrive the next morning. As the client called on a Sunday evening, it would be much cheaper to get a plumber the next morning, on Monday. The lady said that they fit very well and she is fine for a night without water.
Repair of pipe bursts as on-call work
The next morning, the plumber showed up as agreed. After inspecting the damage, it didn't take long to replace the corroded pipe and the house had water again. Everything was patched and ready within 2 hours of the plumber arriving on site. The plumber moved on to the next customer after that, there was a lot to be done before Christmas.
Invoicing of the work
24 Center sends the invoice within 2 weeks that the work has been performed. Since in this order all materials were on site at the customer's premises, it was not invoiced for materials, only working hours and compensation for service car.
- Day fee: SEK 2 670
- Work (public holidays): SEK 4 960
- Red deduction: - 1 488 kr
- Total: SEK 6 142
Remember to ask about the possibility of deductions. The customer service will help you with questions about the deduction, provide the necessary information and apply for the deduction for the work performed. The deduction can only be claimed for working hours, not materials.
Feedback from work
24 Center sends out a feedback form to the client after each assignment. The form asks the client to describe their experience and rate the service on a scale of 1-10. The lady who commissioned this work was satisfied with the customer service and with the technician who came on site. She gave both the technician and the customer service 10/10 and wrote as free feedback "I am very satisfied"
Call 24 Center when you need plumbers
This problem and many others were solved thanks to 24 Center and our partners. Not all cases need to be as urgent as this one, we also accept less urgent cases. For less urgent cases, you can order onlinebut if you wish, you can also call our customer service if you feel that you would prefer to speak to someone first. We answer the phone 24/7 and make sure you get the help you need. Call 020 74 24 70 and we will help you.
If you also have a problem with plumbing at home and need a knowledgeable plumber, call 24 Center. We help you with plumbers and plumbing!
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