Flooding in the basement
An elderly couple from Kimitoön, 87 kilometers from Turku, are enjoying their weekday evening. It is nine o'clock and the husband is sitting in the living room enjoying his book while the wife is booking the table in the kitchen for supper. The teapot simmers in the background.
The wife goes through the kitchen to the living room and asks the husband to come for supper. The man promises to come as soon as he has finished reading the chapter. The wife reminds him that the washing machine finished a while ago and that the laundry must be hung to dry. She decides to do it before the evening meal. The home care room is in the basement of the three-storey detached house.
The wooden stairs creak slightly as she descends them to the basement floor. She heads for the door of the home care room. Opening the door, she looks for the switch for the lamp, because the room is completely dark. Knock. After the lights are turned on, the light reveals something terrible! The wife immediately calls out to her husband for help. The husband decides to call 24 Center.
Contact with 24 Center
"The home care room is flooded. It seems to have come up from the floor drain. There is at least 10 cm of water on the floor. Probably a blockage in the drain." the man tells the 24 Center customer service representative. 24 Center was the first place he reached that evening. The man had quickly realized that it must be the drain that is blocked when he saw the situation
The 24 Center customer service representative gathered all the relevant information needed about the situation and promised the couple that a vacuum truck would be on site within an hour to open the stop. The truck arrived on site as agreed and set off. After two hours, the driver informs the customer that it is finished. The wife goes down to the basement to check. It was as if nothing had happened. Not a trace left of the chaos. Grateful, the couple could finally go to bed.
24 Centers invoice to the customer:
Work part (day): 1196,00 € ( ca. 12,835 kr)
Total: 1196,00 € ( ca. 12,835 kr)
Call the 24 Center when you need a vacuum truck
This problem and many others were solved quickly thanks to 24 Center. If you also have a problem with the drains in your home and need to call 24 Center. We also take less urgent cases and you can also order online, or call the customer service if you feel you would rather talk to a support person right away. The customer service is open 24/7 and will make sure you get the help you need. Call 020 74 24 70 and we will help you.
If you also have a problem with the sewer and need a fast flushing truck on site, call 24 Center customer service. The customer service is open 24/7. We will help you!
