Flooding toilet
It was a Tuesday morning in April when a family in Helsinki was enjoying breakfast. The mother of the family was drinking coffee in peace and quiet. It was 8.50am. Suddenly, a family member noticed that the toilet was not flushing. On the contrary, the water had decided to flood the toilet floor instead. The drain was clogged and the flooding dirt water started to cause panic.
The mother of the family first called a company that normally takes care of emptying sewers in the area. However, they didn't understand the urgency of the matter and simply replied "we'll put it on the work list", or something like that. In addition, they forbade ordering a car from another place, which was strange.
In the house, one of the rooms had already been flooded with water. The customer started to get nervous and decided to call 24 Center. It was 9:15 am when the customer service answered. They promised to have a water truck on site within 30 minutes.
At 9.35 am, our flushing truck drove into the customer's yard and the technician set to work immediately. The well was emptied and the worst of the damage prevented.
24 Centers invoice to the customer:
Labor part: 398,00€
Waste management: €124.58
Total: € 522.58
Satisfied customer
The customer was satisfied with the service that saved her day. She rated both the customer service representative and the technician 10/10
She further wrote the following: "Hi, I already gave feedback by phone regarding the emergency we had this morning. Our drain had suddenly filled up and the toilet water was overflowing on the floor. We did not get help from the company we usually use. By quickly googling, we found your ad where you promise help and flushing truck on site even within 15 minutes. It took about 20-30 minutes before the truck arrived and we got help. Thanks again for the quick help and service. In an emergency when the toilet is flooding and a room is already flooded, you don't want to listen to cue music on the phone. At your location, the customer service representative responded almost immediately and promised a flush truck on site right away. At the other location, they told us to order a vacuum truck from another location and could not say when they would have a vacuum truck on site. Putting on the work list was the only answer I got from them.
Call the 24 Center when you need a vacuum truck
This problem and many others were solved quickly thanks to 24 Center. If you also have a problem with the drains in your home and need to call 24 Center. We also take less urgent cases and you can also order online, or call the customer service if you feel you would rather talk to a support person right away. The customer service is open 24/7 and will make sure you get the help you need. Call 020 74 24 70 and we will help you.
If you also have a problem with the sewer and need a fast flushing truck on site, call 24 Center customer service. The customer service is open 24/7. We will help you!
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